Because our products are made specifically for you, all custom and personalised orders are final sale and are not eligible for a refund or exchange due to a change of mind.

We do, however, want to make sure you’re happy with your order. If your item arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order so we can review the issue and make it right.

Please inspect your order as soon as it arrives and contact us promptly if there is a problem.

How to Request an Exchange

To request an exchange, please email us at hello@themagnetcollective.ca within 14 days of receiving your order. Please include your order number and a brief description of the issue. Photos may also be requested to help us assess the problem.

If your exchange is approved, you will be responsible for the cost of returning the item to The Magnet Collective. Once we receive and inspect the returned item(s), we will arrange a replacement as appropriate.

We reserve the right to decline an exchange if the item(s) has been damaged or altered after delivery or if the issue does not qualify under this policy.